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Escon Mission

Escon is a global provider of Service Management software solutions that capitalize on continuous changes in IT business technology.

Our Goals

Our goals as a business are broad and go beyond the physical products we provide:

• To continuously learn form our customers and integrate their feedback into our software products.
• To personalize our services to provide value for your organization
• To be innovative in everything that we do, but always be realistic.
• To solve a few problems brilliantly, rather than aiming to solve every problem.

Our Values

As a company we hold certain values core to our continued business growth:

• providing brilliant service to our customers
• creating straightforward, simple solutions to complex problems
• staying close to our customers and fully understanding their needs
• constantly innovating in our software and our thinking
• being fair and reasonable in our software licensing policies

Our Advantage

Our software is better because:

• the only way we measure our success is Customer Satisfaction
• we use established methodologies and industry best practices to tailor our solutions
• we target complex problems - making them easy to understand and solve for the customer
• we take the customers' feedback on board - aggressively integrating it back into our products using rapid iterations

Our Market

Our products are aimed at dynamic teams working on knowledge-focused projects.

These products are undertaken by our customers within corporations large and small, academic institutions and the governments of the world.

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