web customer support solution

Manage Support for Multiple Customers

SupportPortal is Online Customer Service and Support Software that combines Support Ticket and E-mail Management, Knowledge Base Management, User Forum, Live Chat and Site Visitors Monitoring, Downloads and Newsletter Management in one collaborative package intended to use in B2B or B2C environments:

  • Internal and External Help Desks
  • Call Centers
  • Contact Centers, and
  • Web Portals.

Multi-channel interaction for Multiple customers plays a key role for overall control and management of the user centric web sites and site visitors’ collaboration. SupportPortal improves collaboration, communication, and processes between your Support team, Marketing or Sales forces within your company and your customers.

feature tour

SupportPortal Packages

Support Ticket & E-mail Management
Reduce the volume of support calls and improve customer satisfaction through a help desk ticketing system. More ...
Knowledge Base Management
Document your best practices and solutions to common problems in online knowledge base. More ...
Live Chat & Visitors Monitoring
Chat Online with your customers and provide Live Help to your site visitors. More ...
User Forum
Enhance user-to-user interaction, hold discussions and posting content in a flat forum messaging. More ...
Newsletter Management
Publish news and announcements about your products and services to target audiences. More ...
File and Binaries Management
Make your new products, versions, updates, and documentation available to your customers at any time. More ...

These benefits come with all core features comes from integration with your intranet or with the web site: User Management, advanced Control Panel, Add-Ins modules, API functions, and more.

“The software has enabled Smeg Service UK to provide a professional looking Customer Support Portal offering our customers 24/7 support.“
– Paul Berridge

SupportPortal

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