web help desk software

Web help desk software with ticketing system


Escon HelpDesk is online web based help desk software system that allows any business or work group assigns ticket and issues, manage e-mails, streamline workflow, build knowledge base, provide access to essential files and binaries, and deliver news and announcements through the single point of access.

Through the online help desk solution you can offer support to multiple organizations and people around the world, around the clock. More then that, you can fully integrate application into your website or intranet and use it as an internal help desk ticketing system or an external - web based help desk software and provide to your customers immediate answers to their questions.

Key features of HelpDesk include:

  • Built on light-weight PHP/AJAX platform
  • Advanced SLA management, escalation rules and work schedules
  • Windows liveAlert Client
  • Instant Setup with simplified Configuration
  • LDAP/Active Directory integration
  • Automatic notifications and E-mail templates
  • Full integration into a Web site
  • Language localization
  • IMAP support
  • and more ...
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Ticket / E-mail management
Reduce the volume of support calls and improve customer satisfaction through a self-service help desk ticketing software.
Takes issue and request management to the next level, and efficiently track, route and resolve tickets with lifecycle management package. It makes quick and easy to capture data about an issue, but with a host of powerful features that allow you to use that data. Queues allow for tickets to be routed to the best available person or group of people. Dashboards and reporting allow you to keep track of how a thing are going, and lets management stay in the loop. More ...
Knowledge Base
Document your best practices and solutions to common problems in an online knowledge base.
Acts as an effective knowledge sharing medium, boosting support productivity by leveraging collective knowledge and assists in effective knowledge management. Allows you to document best practices and solutions to common problems in an online knowledge base. Using the searchable knowledge base, both the support stuff and the end users can search for solutions to common problems. More ...
News and announcements
Publish news and announcements about your products and services to target audiences.
Keep your customers satisfied and informed through simple yet powerful Newsletter and Announcements Management system. Publish news and announcements about products and services to target audiences. Send formatted news to their email inbox, or simple alerts available as they login to service solution. More ...
Downloads
Make your new products, versions, updates, and documentation available to your customers at any time.
Filter the content your customer is able to view on your service solution based on the products they have purchased and save time managing document distribution. Leverage all of those products and white by indexing them and making them available 24x7. More ...

These benefits come with all core features comes from integration with your intranet or with the web site: User Management, advanced Control Panel, Add-Ins modules, API functions, and more. View Screenshots

Php help desk software with integrated workflow system

HelpDesk is a web-based application specially designed and developed for use as the computer help desk software and help desk ticketing software. With the power of php help desk software, you can easy manage a large number of help desk tickets and requests within your database.
Help desk operators, support specialists and the end-users can easy track help desk tickets and issues with the built-in workflow system and constantly receive notifications to their email inbox.

“We're looking for a web software that help us to give a better support to our customers, and we've found it.“
– Richardo Nunes of TCK

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