HelpDesk – the Enterprise Web help desk Software
Escon HelpDesk is web-based help desk software that helps any business or work group assigns issues and requests, streamline workflow, build knowledge base, communicate among team members, and generate reports. 
Through online help desk solution users can create, track, and manage e-mail or web based requests, while the comprehensive and dynamic knowledge base allows the self-service capabilities.
Requests are automatically assigned, routed, and escalated via Service Level Agreements for proper prioritization and resource allocation.
Now you can fully integrate web help desk application into your web site or intranet that provides customers with immediate answers to their questions. Customization features allows you to tailor solution to your own requirements.
These benefits come with all the additional features comes from integration with your intranet or with the web site:
- Simple installation and management
- E-mail to request integration
- Relating requests with knowledge base articles
- Tools for searching requests and knowledge base
- Action and comment logs for audit trial
- User and contact management
- Attractive, user-friendly WYSIWYG interface
- and much more...
Want more? Try Online Help Desk solution!
Where can I learn more? Attend an interactive live demo, or feature tour.
Can I try it myself? Take our brief feature tour, use a live enterprise help desk or download today to evaluate with your team.
I Need Help! View our support options or join our community mailing list.
- “We're looking for a web software that help us to give a better support to our customers, and we've found it.“
- – Richardo Nunes of TCK
