Escon Service Management solutions
Escon's three main service management solutions are:
- HelpDesk - Advanced self-service software for customer-to-specialist interaction and knowledge management.
- SupportPortal - Customer support software for extensive support management and collaboration.
- LiveHelp - Instant messaging application designed specifically to provide online assistance to users of a web site.
| HelpDesk | SupportPortal | LiveHelp | |
| Core Modules | |||
| User management | Yes | Yes | Yes |
| Ticket / E-mail management | Yes | Yes | |
| Knowledge Base | Yes | Yes | |
| News and Announcements | Yes | Yes | |
| Downloads | Yes | Yes | |
| User Forum | Yes | ||
| Live Chat | Yes | Yes | |