Online Support Software with Support Ticketing System
Online Customer Support Software across end-user touch points
SupportPortal is Online Customer Service and Support Software that combines Support Ticket and E-mail Management, Knowledge Base Management, User Forum, Live Chat and Visitors Monitoring, Files and Downloads and Newsletter Management in one collaborative package intended to use in B2B or B2C environments:
- Internal and External Help Desks
- Call Centers
- Contact Centers, and
- Web Portals.
Manage Support Tickets for Multiple Customers and End-users
Multi-channel interaction for multiple customers, organizations and end-users plays a key role for overall control and management of the user centric web sites and site visitors’ collaboration. SupportPortal improves collaboration, communication, and processes between your Support team, Marketing or Sales forces within your company and your customers.
Deliver Service and Support as per Customer expectations through comprehensive Modules
These benefits come with all core features comes from integration with your intranet or with the web site: User Management, advanced Control Panel, Add-Ins modules, API functions, and more.
- “The software has enabled Smeg Service UK to provide a professional looking Customer Support Portal offering our customers 24/7 support.“
- – Paul Berridge
