Escon SupportPortal Live Demo
We provide a free and exclusive live demo of our products. This demo is custom designed after understanding your business and the support process requirement, and answers the questions that may have brought you to our website.
The online demo lets you experience SupportPortal functionality and efficiency immediately. There is no need to download anything; simply click the links below. Please, note that these scenarios are designed to show only a part of large number of functions and features included in the product.
Example Scenario 1: Anonymous user create a support request / ticket
Users can report requests online or inquiry about various issues and requests. They can report requests anonymously or as registered users - this will give them the option to get automatic updates on their requests, and view the status of all their requests online.
- Connect to SupportPortal Live Demo here.
- Click on Submit new request link. The new ticket form is opened.
- Choose the Department to which you want to send request from drop-down list.
- Enter ticket Subject and Description
- Rewrite the Validation code offered in corresponding field.
- Click on Submit ticket button.
You'll receive confirmation message to your email account shortly after the ticket is submitted. Check it out.
Example Scenario 2: Self-registered user create a support request / ticket
- Connect to SupportPortal Live Demo here.
- Click on [Register] link and enter your desired username and your current e-mail. Please enter your email correctly. You will receive a registration email with the login name and password shortly after signup.
- Check your email messages.
- Click on the link provided and login using the login and password from the message.
The message you just get the normally sent automatically from the SupportPortal for all new registered users. As you see in the message, you are provided with username, password and link to login page. The content and appearance of these messages can be changed using E-mail templates option of the Configuration section.
- Click on Submit new request link. The new ticket form is opened.
- Choose the Department to which you want to send request from drop-down list.
- Enter the ticket Subject and Description.
- Click on Submit ticket button.
You'll receive confirmation message to your email account shortly after the ticket is submitted. Check it out!
Example Scenario 3: Support Manager solve request submitted by end-users.
SupportPortal support managers have access to the Dashboard, where they can get an overview of the state of affairs in the support through the Dashboard charts. Managers can also respond to tickets issued by customers or potential customers, manage due dates by categories, escalate tickets if needed manually or automatically, publish information to the customers, and manage projects.
- Connect to SupportPortal Live Demo here using login and password: jerryf, jerryf.
- After login, find Active link within Requests window on the Dashboard and click on it. The active requests table is displayed.
- Find the latest active ticket, which is probably created by yourself (refer to a ticket number from your message) and click on the record.
- Click on Reply tab near currently active tab Details. The reply details are displayed and you can insert some text into text reply area.
- You can also try the following options:
- Change time spent from "1" to "10".
- Click on Choose Canned Reply drop-down field and choose Request closed text from the list. The predefined text is inserted into reply text area.
- Click on Select knowledgebase article... button. Browse knowledge base articles from tree menu, select one and click on OK button. The knowledge base link is inserted into reply text area.
- Click on Select download... button. Browse download articles from tree menu, select one and click on OK button. The download link is inserted into reply text area.
- Click on Reply and solve button bellow. The ticket is closed and notification message sent to a requester (to you) and status of the ticket is automatically changed to Solved.
- Click on Back to list button. Your request are disappeared.
- Click on Requests > Archived from the Main Menu. Your request is listed as the latest solved in Archived ticket list. Check Total time column if you've changed time spent previously.
- Log off.
- Check your email for incoming messages.
Login to a different layout themes
SupportPortal features enables you to set-up a different versions of the application Welcome page and to customize layout elements. Please, click on the following thumbnails to see some sample designs and to login to live demo:
